Frequently Asked Questions
Everything you need to know about Gratsi's premium pantry essentials.
How are Gratsi products sourced?
We partner exclusively with sustainable farms and local producers to ensure every ingredient meets our high standards for quality, freshness, and ethical harvesting.
What is the shelf life of your food items?
Most of our products have a shelf life of 6 to 12 months. Each individual package is clearly marked with a 'Best By' date to ensure you enjoy our food at peak flavor.
How long does shipping take?
Orders are processed within 24 hours. Depending on your location, standard shipping typically takes 3-5 business days. We offer expedited shipping at checkout for faster delivery.
Do you offer international shipping?
Currently, Gratsi ships within the United States and Canada. We are working hard to expand our logistics to more international destinations soon.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied, please contact us within 14 days for a full refund or replacement.
Are your products allergen-friendly?
We offer a wide range of gluten-free, nut-free, and vegan options. Please refer to the specific product descriptions and ingredient labels for detailed allergen information.