Returns & Exchanges
At Gratsi, we take pride in the quality of our food products and want you to be completely satisfied with your purchase. If your order arrives damaged or does not meet our high standards, our team is here to make it right through a hassle-free exchange or refund process.
Contact Support
Reach out to our customer experience team within 14 days of delivery with your order number and a brief description of the issue.
Provide Documentation
For quality assurance purposes, please attach clear photos of the product and packaging if you are reporting damage or a quality concern.
Review Process
Our quality control team will review your request within 2 business days to determine the best resolution, such as a replacement or a full refund.
Resolution Delivery
Once approved, we will immediately process your refund to your original payment method or ship out a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing